# Learning Objectives

### Learning Objectives

By the end of this section, you will be able to do the following:
• Analyze the impact of both imperfect information and asymmetric information
• Identify ways to reduce the risk of imperfect information
• Explain how imperfect information can affect price, quantity, and quality

Consider a purchase that many people make at important times in their lives: buying expensive jewelry. In May 1994, Doree Lynn bought an expensive ring from a jeweler in Washington, DC, which included an emerald that cost $14,500. Several years later, the emerald fractured. Lynn took it to another jeweler who found that cracks in the emerald had been filled with an epoxy resin. Lynn sued the original jeweler in 1997 for selling her a treated emerald without telling her, and won. The case publicized a number of little-known facts about precious stones. Most emeralds have internal flaws, and so they are soaked in clear oil or an epoxy resin to hide the flaws and make the color more deep and clear. Clear oil can leak out over time, and epoxy resin can discolor with age or heat. However, using clear oil or epoxy to fill emeralds is completely legal, as long as it is disclosed. After Doree Lynn’s lawsuit, Dateline (an NBC news show) bought emeralds at four prominent jewelry stores in New York City in 1997. All the sales clerks at these stores, unaware that they were being recorded on a hidden camera, said the stones were untreated. When the emeralds were tested at a laboratory, however, it was discovered they all had been treated with oil or epoxy. Emeralds are not the only gemstones that are treated. Diamonds, topaz, and tourmaline are also often irradiated to enhance colors. The general rule is that all treatments to gemstones should be revealed, but disclosure is not often made. As such, many buyers face a situation of asymmetric information, where both parties involved in an economic transaction have an unequal amount of information, where one party knows much more than the other. Many economic transactions are made in a situation of imperfect information, where either the buyer, the seller, or both, are less than 100 percent certain about the qualities of what is being bought and sold. Also, the transaction may be characterized by asymmetric information, in which one party has more information than the other regarding the economic transaction. Let’s begin with some examples of how imperfect information complicates transactions in goods, labor, and financial capital markets. The presence of imperfect information can easily cause a decline in prices or quantities of products sold. However, buyers and sellers also have incentives to create mechanisms that will allow them to make mutually beneficial transactions, even in the face of imperfect information. If you are unclear about the difference between asymmetric information and imperfect information, read the following Clear It Up feature. ### Clear It Up #### What is the difference between imperfect and asymmetric information? For a market to reach equilibrium, sellers and buyers must have full information about a product’s price and quality. If there is limited information, then buyers and sellers may not be able to transact or will possibly make poor decisions. Imperfect information refers to the situation where buyers and/or sellers do not have all of the necessary information to make an informed decision about the price or quality of a product. The term imperfect information simply means that not all the information necessary to make an informed decision is known to the buyers and/or sellers. Asymmetric information is the condition where one party, either the buyer or the seller, has more information about the quality or price of the product than the other party. With both imperfect and asymmetric information, buyers and/or sellers need remedies to make more informed decisions. # Lemons and Other Examples of Imperfect Information ### Lemons and Other Examples of Imperfect Information Consider Marvin, who is trying to decide whether to buy a used car. Let’s assume that Marvin is clueless about what happens inside a car’s engine. He is willing to do some background research, such as reading Consumer Reports or checking websites that offer information about the make, model, and cost of used cars. He might pay a mechanic to inspect the car. Even after devoting money and time collecting information, however, Marvin still cannot be absolutely sure that he is buying a high-quality used car. He knows that he might buy the car, drive it home, and use it for a few weeks before discovering that the car is a lemon, which is slang for a defective product (in particular, cars). Imagine that Marvin shops for a used car and finds two that look very similar in terms of mileage, exterior appearances, and age. One car costs$4,000, while the other car costs $4,600. Which car should Marvin buy? If Marvin was choosing in a world of perfect information, the answer would be simple: He should buy the cheaper car. But Marvin is operating in a world of imperfect information, where the sellers likely know more about the car’s problems than he does, and have an incentive to hide the information. After all, the more problems that are disclosed, the lower the car’s selling price. What should Marvin do? First, he needs to understand that even with imperfect information, prices still reflect information. Typically, used cars are more expensive on some dealer lots because the dealers have a trustworthy reputation to uphold. Those dealers try to fix problems that may not be obvious to their customers in order to create good word of mouth about their vehicles’ long-term reliability. The short-term benefits of selling their customers a lemon could cause a quick collapse in the dealer’s reputation and a loss of long-term profits. On other lots that are less well established, one can find cheaper used cars, but the buyer takes on more risk when a dealer’s reputation has little at stake. The cheapest cars of all often appear on classified ads, where the individual seller has no reputation to defend. In sum, cheaper prices do carry more risk, so Marvin should balance his appetite for risk versus the potential headaches of many more unanticipated trips to the repair shop. Similar problems with imperfect information arise in labor and financial capital markets. Consider Greta, who is applying for a job. Her potential employer, like the used-car buyer, is concerned about ending up with a lemon—in this case, a poor-quality employee. The employer will collect information about Greta’s academic and work history. In the end, however, a degree of uncertainty will inevitably remain regarding Greta’s abilities, which are hard to demonstrate without actually observing her on the job. How can a potential employer screen for certain attributes, such as motivation, timeliness, ability to get along with others, and so on? Employers often look to trade schools and colleges to prescreen candidates. Employers may not even interview a candidate unless he or she has a degree and, sometimes, a degree from a particular school. Employers may also view awards, a high grade point average, and other accolades as a signal of hard work, perseverance, and ability. Employers may also seek references for insights into key attributes such as energy level, work ethic, and so on. # How Imperfect Information Can Affect Equilibrium Price and Quantity ### How Imperfect Information Can Affect Equilibrium Price and Quantity The presence of imperfect information can discourage both buyers and sellers from participating in the market. Buyers may become reluctant to participate because they cannot determine the quality of a product. Sellers of high-quality or medium-quality goods may be reluctant to participate, because it is difficult to demonstrate the quality of their goods to buyers—and because buyers cannot determine which goods have higher quality, they are likely to be unwilling to pay a higher price for such goods. A market with few buyers and few sellers is sometimes referred to as a thin market. By contrast, a market with many buyers and sellers is called a thick market. When imperfect information is severe and buyers and sellers are discouraged from participating, markets may become extremely thin as a relatively small number of buyer and sellers attempt to communicate enough information so they can agree on a price. # When Price Mixes With Imperfect Information About Quality ### When Price Mixes With Imperfect Information About Quality A buyer confronted with imperfect information will often believe that the price being charged reveals something about the quality of the product. For example, a buyer may assume that a gemstone or a used car that costs more must be of higher quality, even though the buyer is not an expert on gemstones. Think of the expensive restaurant where the food must be good because it is so expensive, or the shop where the clothes must be stylish because they cost so much, or the gallery where the art must be great because it costs so much. If you are hiring a lawyer, you might assume that a lawyer who charges$400 per hour must be better than a lawyer who charges $150 per hour. In these cases, price can act as a signal of quality. When buyers use the market price to draw inferences about the quality of products, then markets may have trouble reaching an equilibrium price and quantity. Imagine a situation where a used-car dealer has a lot full of used cars that do not seem to be selling, and so the dealer decides to cut the prices of the cars to sell a greater quantity. In a market with imperfect information, many buyers may assume that the lower price implies low-quality cars. As a result, the lower price may not attract more customers. Conversely, a dealer who raises prices may find that customers assume that the higher price means that cars are of higher quality; as a result of raising prices, the dealer might sell more cars. Whether or not consumers always behave rationally, as an economist would see it, is the subject of the following Clear It Up feature. The idea that higher prices might cause a greater quantity demanded and that lower prices might cause a lower quantity demanded runs exactly counter to the basic model of demand and supply, as outlined in the Demand and Supply chapter. These contrary effects, however, will reach natural limits. At some point, if the price is high enough, the quantity demanded will decline. Conversely, when the price declines far enough, buyers will increasingly find value, even if the quality is lower. In addition, information eventually becomes more widely known. An overpriced restaurant that charges more than the quality of its food is worth to many buyers will not last forever. ### Clear It Up #### Is consumer behavior rational? There is a lot of human behavior out there that mainstream economists have tended to call irrational because it is consistently at odds with economists’ utility-maximizing models. The typical response is for economists to brush these behaviors aside and call them anomalies or unexplained quirks. “If only you knew more economics, you would not be so irrational,” is what many mainstream economists seem to be saying. A group known as behavioral economists has challenged this notion, because so much of this so-called quirky behavior is extremely common among us. For example, a conventional economist would say that if you lost a$10 bill today, and also got an extra $10 in your paycheck, you should feel perfectly neutral. After all, –$10 + $10 =$0. You are the same financially as you were before. However, behavioral economists have done research that shows many people will feel some negative emotion—anger, frustration, and so forth—after those two things happen. We tend to focus more on the loss than the gain. This is known as loss aversion, where a $1 loss pains us 2.25 times more than a$1 gain helps us, according to economists Daniel Kahneman and Amos Tversky, in a famous 1979 Econometrica paper. This has implications for investing, as people tend to overplay the stock market by reacting more to losses than to gains.

Behavioral economics also tries to explain why people make seemingly irrational decisions in the presence of different situations, or how the decision is framed. Imagine you have the opportunity to buy an alarm clock for $20 in Store A. Across the street, you learn, is the exact same clock at Store B for$10. You might say it is worth taking a five-minute walk to save $10. Now, let's take a different example. You are in Store A buying a$300 phone. Five minutes away, at Store B, the same phone is $290. You again save$10 by taking a five-minute walk. Do you do it?

Surprisingly, it is likely that you would not. Mainstream economists would say “$10 is$10” and that it would be irrational to make a five-minute walk for \$10 in one case and not the other. However, behavioral economists have pointed out that most of us evaluate outcomes relative to a reference point—here, the cost of the product—and think of gains and losses as percentages rather than using actual savings.

Which view is right? Both have their advantages, but behavioral economists have at least shed a light on trying to describe and explain systematic behavior, which previously has been dismissed as irrational. If most of us are engaged in some irrational behavior, perhaps there are deeper underlying reasons for this behavior in the first place.

# Mechanisms to Reduce the Risk of Imperfect Information

### Mechanisms to Reduce the Risk of Imperfect Information

If you were selling a good such as emeralds or used cars where imperfect information is likely to be a problem, how could you reassure possible buyers? If you were buying a good where imperfect information is a problem, what would it take to reassure you? Buyers and sellers in the goods market rely on reputation as well as guarantees, warrantees, and service contracts to assure product quality. In the labor market, occupational licenses and certifications are used to assure competency, while in the financial capital market, cosigners and collateral are used as insurance against unforeseen, detrimental events.

In the goods market, the seller of a good might offer a money-back guarantee, an agreement that functions as a promise of quality. This strategy may be especially important for a company that sells goods through mail-order catalogs or over the web, whose customers cannot see the actual products, because it encourages people to buy something even if they are not certain they want to keep it.

Visit this website to read about the origin of Eddie Bauer’s 100-percent customer satisfaction guarantee.

Sellers may offer a warranty, which is a promise to fix or replace the good, at least for a certain period of time. The seller may also offer a buyer a chance to buy a service contract, where the buyer pays an extra amount and the seller agrees to fix anything that goes wrong for a set time period. Service contracts are often used with large purchases such as cars, appliances, and even houses.

Guarantees, warranties, and service contracts are examples of explicit reassurance that sellers provide. In many cases, firms also offer unstated guarantees. For example, some movie theaters might refund the cost of a ticket to a customer who walks out complaining about the show. Likewise, while restaurants do not generally advertise a money-back guarantee or exchange policies, many restaurants allow customers to exchange one dish for another or reduce the price of the bill if the customer is not satisfied.

The rationale for these policies is that firms want repeat customers, who, in turn, will recommend the business to others. As such, establishing a good reputation is of paramount importance. When buyers know that a firm is concerned about its reputation, they are less likely to worry about receiving a poor-quality product. For example, a well-established grocery store with a good reputation can often charge a higher price than a temporary stand at a local farmers' market, where the buyer may never see the seller again.

Occupational licenses have a downside as well, as they represent a barrier to entry to certain industries. This makes it more difficult for new entrants to compete with incumbents, which can lead to higher prices and less consumer choice. In industries that require licenses, the government has decided that the additional information provided by licenses outweighs the negative effect on competition.

### Clear It Up

#### Are advertisers allowed to benefit from imperfect information?

Many advertisements seem full of imperfect information—at least by what they imply. Driving a certain car, drinking a particular soda, or wearing a certain shoe are all unlikely to bring fashionable friends and fun automatically, if at all. The government rules on advertising, enforced by the Federal Trade Commission (FTC), allow advertising to contain a certain amount of exaggeration about the general delight of using a product. They also, however, demand that if a claim is presented as a fact, it must be true.

Legally, deceptive advertising dates back to the 1950s when Colgate-Palmolive created a television advertisement that seemed to show Rapid Shave shaving cream being spread on sandpaper and then the sand was shaved off the sandpaper. What the television advertisement actually showed was sand sprinkled on transparent plastic, without using glue, and then scraped aside by the razor.

In the 1960s, in magazine advertisements for Campbell’s vegetable soup, the company was having problems getting an appetizing picture of the soup because the vegetables kept sinking. So they filled a bowl with marbles and poured the soup over the top, so that the bowl appeared to be crammed with vegetables.

In the late 1980s, the Volvo Company filmed a television advertisement that showed a monster truck driving over cars, crunching all roofs, except for the Volvo. However, the FTC found in 1991 that the roof of the Volvo used in the filming had been reinforced with an extra steel framework, while the roof supports on the other car brands had been cut.

The Wonder Bread Company ran television advertisements featuring Professor Wonder, who said that because Wonder Bread contained extra calcium, it would help children’s minds work better and improve their memory. The FTC objected, and in 2002 the company agreed to stop running the advertisements.

As can be seen in each of these cases, factual claims about the product’s performance are often checked, at least to some extent, by the FTC. Language and images that are exaggerated or ambiguous, but not actually false, are allowed in advertising. Untrue facts are not allowed. In any case, an old Latin saying applies when watching advertisements: caveat emptorlet the buyer beware.

On the buyer’s side of the labor market, a standard precaution against hiring a lemon of an employee is to specify that the first few months of employment are officially a trial or probationary period, and that the worker can be let go for any reason or no reason after that time. Sometimes workers also receive lower pay during this trial period.

In the financial capital market, before a bank makes a loan, it requires a prospective borrower fill out forms regarding the sources of income. In addition, the bank conducts a credit check on the individual’s past borrowing. Another approach is to require a cosigner on a loan, which is another person or firm who legally pledges to repay some or all of the money if the original borrower does not do so. Yet another approach is to require collateral, often property or equipment that the bank would have a right to seize and sell if the loan is not repaid.

Buyers of goods and services cannot possibly become experts in evaluating the quality of gemstones, used cars, lawyers, and everything else they buy. Employers and lenders cannot be perfectly omniscient about whether possible workers will turn out well or potential borrowers will repay loans on time. But the mechanisms mentioned above can reduce the risks associated with imperfect information so that the buyer and seller are willing to proceed.